Delivery Policy

Delivery Policy

This Delivery Policy explains how [Company Name] provides access to the digital products and services purchased through the Website. Our products are delivered electronically, including Credits and online art courses. Unless a product page specifically states otherwise, no physical items are shipped and no postal delivery is involved.

1. E-Learning Material Delivery & Access

Courses and other E-Learning Materials are made available electronically through the Website and, where applicable, through the email address connected to your account or purchase.

1.1 Purchase Confirmation & Access Information

After successful payment confirmation, relevant purchase and access information may be sent to the email address provided during registration or checkout. This information may include transaction details, course information, selected Skill Level, access instructions, links, or other details required to access the purchased Materials.

You are responsible for ensuring that the email address associated with your account or purchase is accurate and accessible.

1.2 Delivery Timing

E-Learning Materials and any applicable access information are generally made available within 24 hours after successful payment confirmation.

In some situations, delivery may take longer due to payment verification, system processing, technical difficulties, email-service interruptions, or circumstances outside our reasonable control. Please allow up to 48 to 72 hours for delivery.

If you have not received your purchased Materials or cannot access them after 72 hours, please contact us at info@artorastudios.com.

2. Email Delivery Problems

If you do not receive your purchase confirmation or access information, please check the following before contacting support:

• Your spam or junk email folder;
• Your promotions, filtered, or other automatically sorted email folders;
• Whether your email account has sufficient available storage;
• Whether the email address entered during registration or checkout is correct; and
• Your email provider's filtering, security, or blocking settings.

If the relevant email or access information remains unavailable after 72 hours, please contact us at info@artorastudios.com.

To verify the transaction and investigate the issue, we may request information such as your account email address, transaction reference, purchase date, or other relevant purchase details.

3. Incorrect or Inaccessible Email Address

You are responsible for providing a valid and accessible email address when registering an account or completing a purchase.

We are not responsible for delivery delays or failures caused by an incorrect email address, an inaccessible or inactive mailbox, insufficient mailbox storage, email filtering or blocking, spam settings, provider restrictions, or other email-related circumstances outside our reasonable control.

If you discover that an incorrect email address was provided, please contact us as soon as possible. Following appropriate verification, we may, where reasonably possible, assist with correcting the relevant information and resending applicable access details.

4. Technical Delivery & Access Issues

We make reasonable efforts to ensure that Credits, E-Learning Materials, and related access information are delivered or made available correctly. However, delivery or access may occasionally be affected by circumstances including:

• Scheduled or emergency maintenance;
• Server, hosting, or infrastructure problems;
• Email delivery failures;
• Payment verification or processing delays;
• Interruptions affecting third-party services;
• Network or internet connectivity problems;
• Security controls or system protections; and
• Other circumstances beyond our reasonable control.

If a technical problem prevents you from receiving or accessing purchased Materials, please contact us at info@artorastudios.com. We may investigate the issue and, where appropriate, provide alternative access or another reasonable solution.

5. Pending, Failed & Unsuccessful Payments

Course Materials and related access will not normally be provided until the applicable payment has been successfully confirmed.

• Payments showing as pending may require additional processing or verification before access is provided.
• Declined, cancelled, reversed, or otherwise unsuccessful payments may not result in Credits or course access being delivered.
• If your payment was successfully completed but the purchased Materials or access information have not been provided, please contact us with the relevant transaction details.

We may verify the payment status and transaction records before taking action regarding delivery or access.

6. Delivery of Bonus Credits

Where a qualifying purchase includes Bonus Credits, eligible Bonus Credits will generally be added to the relevant account following successful purchase confirmation.

Bonus Credits are promotional digital Credits provided without a separate monetary payment. They are subject to the applicable Terms & Conditions and are delivered electronically to the user's account. No physical delivery is involved.

7. No Physical Delivery

[Company Name] provides Credits and E-Learning Materials electronically through the Website. Physical products are not shipped or delivered by post in connection with these digital purchases unless physical delivery is expressly stated on the applicable product page.

Accordingly, a physical shipping address is generally not required to receive Credits or access digital E-Learning Materials.

8. User Responsibility

To receive and use purchased Credits and E-Learning Materials, users are responsible for:

• Providing accurate account and email information;
• Maintaining access to the email address associated with the account or purchase;
• Checking spam, junk, promotions, and filtered folders when necessary;
• Maintaining a suitable device and reliable internet connection for accessing the Materials; and
• Keeping relevant account, transaction, and purchase information available when needed during the applicable access period.

9. Delivery Disputes & Resolution

If you successfully completed a purchase but have not received or cannot access the relevant E-Learning Materials, please contact us as soon as possible at info@artorastudios.com.

We may request account, transaction, purchase, or other relevant information to verify the issue and determine what occurred.

If we confirm that a delivery or access failure occurred on our side, we may, depending on the circumstances:

• Resend the applicable access information;
• Restore access to the purchased Materials;
• Extend an applicable access period; or
• Provide another appropriate resolution.

10. Policy Updates

We may revise this Delivery Policy from time to time to reflect changes to the Website, digital delivery procedures, operational requirements, or applicable legal requirements.

Any updated version will become effective when published on the Website unless applicable law requires otherwise. We encourage users to review this Policy periodically.

11. Contact Us

If you have questions or concerns regarding the delivery or access of Credits or E-Learning Materials, please contact us:

• [Company Name]
• Email: info@artorastudios.com
• Address: [Company Address]