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Courses
Delivery Policy
This Delivery Policy explains, simply and clearly, how you receive what you buy from [Company Name]. Everything we sell is digital — there is no physical shipping. You buy credits, and you use those credits to unlock online art courses that you watch on our Website.
What You Receive
- Credits — when you top up, credits are added to your account balance
- Course access — when you unlock a course with your credits, it is added to your personal dashboard for online viewing
How Credits Are Delivered
Once your payment is confirmed, your credits are normally added to your account instantly. You can see your balance at any time in your dashboard.
How Courses Are Delivered
After you spend credits to enrol in a course, access is granted immediately. The course appears in your dashboard, and you can start watching straight away, at your own pace, as often as you like while your access is active.
Delivery Time
Delivery of credits and course access is usually instant. During periods of high demand, or if a payment needs extra verification, it may take a little longer. If your credits or course have not appeared within a reasonable time, please contact us and we will help.
No Physical Delivery
Because our products are digital, we do not ship any physical items, and there are no shipping fees or delivery addresses to provide. All learning happens online through your account.
What You Need
- A registered account on the Website
- A stable internet connection and an up-to-date browser
- Enough credits in your balance to unlock the course you want
If Something Goes Wrong
If a payment is taken but your credits or course do not appear, please do not purchase again. Contact us with your order details and we will check and resolve it as quickly as possible.
Contact Us
- [Company Name]
- Email: [Company Email]
- Address: [Company Address]