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Refund Policy

Refund Policy

This Refund & Cancellation Policy explains, in plain language, when a refund may be available for purchases made on [Company Name]. Our products are digital: you buy credits, and you use those credits to unlock online art courses.

Digital Products

Because credits and courses are delivered digitally and give immediate access, purchases are generally final. Please review your order carefully before you buy.

Refunds Are for Purchased Credits Only

Where a refund is granted, please note the following clearly:

  • Any eligible refund covers purchased credits only — that is, credits you paid for
  • All bonus credits are non-refundable. Bonus credits are a free promotional benefit and are never included in a refund. If bonus credits were added with a top-up, they will be removed as part of any refund or reversal
  • Credits that have already been spent to unlock a course are non-refundable

When You May Be Eligible

You may be eligible for a refund of purchased credits if:

  • you were charged in error, or charged more than once for the same purchase; or
  • a genuine technical problem on our side prevented your credits from being added, and we are unable to fix it; and
  • the credits you are asking to refund are unused and you make the request within a reasonable time of purchase

What Is Not Refundable

  • Bonus credits of any kind
  • Credits already used to unlock a course
  • Courses that have already been accessed or viewed
  • Purchases where the request is made after an unreasonable period

How to Request a Refund

To ask for a refund, email us at [Company Email] from the address on your account, and include your order number and the reason for your request. We may ask for a little more information to verify the purchase.

Processing

If your request is approved, the refund will be issued to your original payment method. It may take a number of business days to appear, depending on your bank or card provider. The refund amount reflects purchased credits only, with any bonus credits excluded.

Chargebacks

If you do not recognise a charge, please contact us before raising a dispute with your bank — we can usually resolve things faster. Remember that charges appear on your statement under our registered business name (DBA).

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