Refund Policy

Refund Policy

This Refund & Cancellation Policy explains how refund and transaction-related requests are handled by [Company Name]. Our Website provides digital Credits and online art-learning content. Because these products are delivered electronically, whether a refund is available may depend on the type of purchase, whether the Credits or course content have been used or accessed, the reason for the request, and any rights provided by applicable law.

1. Digital Products & Course Access

Our Website offers digital products and services, including Purchased Credits, promotional or Bonus Credits, and access to online art courses and their available Skill Levels.

Our courses may cover areas including Anime & Manga Illustration, Character Design & Concept Art, Modern Japanese Illustration, Pixel Art & Game Graphics, and Visual Storytelling & Comic Art, with Skill Levels such as Beginner, Intermediate, Advanced, and Expert.

Since these products and services are provided digitally, completed transactions will generally be subject to restrictions on refunds. Refund requests are reviewed according to the nature of the transaction, the status of the Credits or course access, the circumstances surrounding the request, and applicable law.

2. Purchased Credits

Purchased Credits are digital units obtained through payment and added to the relevant user account after a transaction has been successfully completed. They are intended to be used on the Website to obtain eligible courses.

• 2.1 Completed Credit Purchases — A completed purchase of Credits will generally not be refundable. This includes situations where you change your mind, purchase Credits by mistake, leave Credits unused, allow applicable Credits to expire, select an unsuitable Credit package, or later decide that you no longer need them. Exceptions may apply where required by law or where the transaction was incorrectly processed due to an error on our part.
• 2.2 Incorrect, Duplicate, or Unauthorized Charges — If you believe that you were charged an incorrect amount, charged more than once for the same transaction, or that a transaction was unauthorized, please contact us at info@artorastudios.com as soon as reasonably possible. We may request transaction details or other information necessary to investigate the matter.
• 2.3 Bonus & Promotional Credits — Bonus Credits, promotional Credits, complimentary Credits, reward Credits, and other Credits provided without a separate monetary payment are non-refundable and have no cash value, except where applicable law provides otherwise. If a refund of a Credit purchase is approved, only the eligible amount actually paid for Purchased Credits will be considered. Related Bonus or promotional Credits will not form part of the refund and may be removed or cancelled where appropriate.

3. Course Purchases & Access

Courses and other E-Learning Materials are supplied digitally through the Website. Once Credits have been used to obtain a course and the relevant content has been made available to your account, the transaction will generally not qualify for a refund, subject to any rights that cannot legally be excluded.

Refunds will generally not be available where:

• The course or other digital Materials have already been accessed;
• The Materials have been downloaded where downloading is available;
• Access information has been successfully delivered to your registered email address;
• You have received an access link, login information, or other credentials required to use the Materials;
• The Materials have been partially or completely used;
• You no longer require the purchased Materials;
• You selected an unsuitable subject or Skill Level;
• The purchase was made accidentally; or
• You did not access the Materials within an applicable access period.

4. Duplicate or Incorrect Transactions

If you believe that the same transaction was charged more than once or that an incorrect amount was processed because of a technical or payment-processing error, please contact us at info@artorastudios.com as soon as possible.

After reviewing the relevant transaction records, if we determine that a duplicate or incorrect charge occurred because of an error on our part, we may provide an appropriate refund, correction, or account adjustment where applicable.

5. Technical Problems & Access Issues

If a technical problem prevents you from accessing a course after you have obtained it, please contact our support team before submitting a refund request. We will first make reasonable efforts to investigate and resolve the access problem.

Depending on the circumstances, we may attempt to resolve an access issue by:

• Resending the required access information;
• Providing an alternative method of accessing the course;
• Restoring access to the relevant Materials;
• Extending an applicable access period; or
• Providing another reasonable technical solution.

A technical issue will not automatically result in a refund if the problem can reasonably be corrected by restoring access or otherwise making the purchased Materials available.

6. Failure to Receive Access Information

If you have completed a purchase or used Credits to obtain course Materials but have not received the expected access information, please check the following before contacting support:

• Your spam or junk email folder;
• Your promotions, filtered, or similar email folders;
• The available storage space in your email account; and
• The email address entered during registration or purchase.

Access-related emails are normally delivered within a few minutes. However, technical, email-service, or processing delays may occasionally cause delivery to take longer, and you should allow up to 72 hours for delivery.

If you still have not received the required access information after 72 hours, please contact us at info@artorastudios.com. Where we confirm that an access-delivery problem occurred, we will make reasonable efforts to resend the relevant information or provide another suitable way to restore access.

7. Refund Eligibility Review

When a refund request is submitted for review, we may consider the information and circumstances associated with the relevant transaction, including:

• The date and time of purchase;
• The payment status;
• Whether Purchased Credits have been used;
• Whether Bonus Credits were issued;
• Whether any Bonus Credits have been used;
• Whether the relevant course Materials have been accessed;
• Whether Materials have been downloaded;
• Whether a technical or access problem occurred;
• Whether the transaction was duplicated or incorrectly processed; and
• Any mandatory requirements imposed by applicable law.

Each refund request is considered according to its individual circumstances. A decision made regarding one transaction does not create a guarantee or entitlement to the same outcome for another transaction.

8. How to Submit a Refund Request

If you believe that your transaction should be reviewed for a possible refund, please contact us using the contact details provided below.

To help us locate and assess your transaction, please include:

• The email address associated with your account;
• Your transaction or order reference, if available;
• The date on which the purchase was made;
• The amount paid and the currency used; and
• A clear explanation of why you are requesting a refund.

We may request additional information where reasonably necessary to verify the transaction or investigate the circumstances of your request.

9. Refund Processing

If a refund is approved, it will generally be sent through the original payment method used for the purchase.

The time required for a refund to appear may vary depending on your bank, card issuer, payment provider, or other financial institution. We are not responsible for delays caused by a third-party payment provider or financial institution after the refund has been processed by us.

Where applicable, processing a refund may also result in the cancellation or removal of related Bonus Credits and/or the reversal of course access obtained using Credits connected with the refunded transaction.

10. Chargebacks & Payment Disputes

If you have a concern about a transaction, we encourage you to contact us before initiating a chargeback or payment dispute with your bank or payment provider. This gives us an opportunity to review the transaction and attempt to resolve the matter directly.

If a chargeback or payment dispute is initiated, we may provide relevant account and transaction information to the applicable payment provider, financial institution, or card network where reasonably necessary to investigate or respond to the dispute.

We may suspend or restrict an account where we reasonably believe that a chargeback or payment dispute was submitted fraudulently or without proper authorization.

11. Fraudulent or Unauthorized Transactions

Where we reasonably believe that a transaction was fraudulent, unauthorized, or involved misuse of the Website, we may take appropriate measures to protect the Website, our users, and our services.

Such measures may include:

• Suspending or terminating the relevant account;
• Cancelling or removing Purchased Credits;
• Cancelling or removing Bonus Credits;
• Revoking access to Materials obtained through the relevant transaction;
• Refusing or reversing a refund where appropriate; and
• Taking other reasonable measures necessary to address suspected misuse or unauthorized activity.

Nothing in this section is intended to remove or restrict any rights or obligations that apply under applicable law.

12. Account Restrictions & Policy Violations

If an account is restricted, suspended, or terminated because of a violation of our Terms & Conditions, any request concerning Credits, course access, or payments may be reviewed based on the circumstances of the matter and applicable law.

Examples of conduct that may result in such action include unauthorized account sharing, unauthorized copying or distribution of course Materials, fraudulent activity, or attempted misuse of the Credit system.

13. Currency & Third-Party Fees

Where a monetary refund is approved, it will generally be processed with reference to the original transaction and payment currency, subject to the procedures and limitations of the applicable payment method and payment provider.

Currency conversion differences, changes in exchange rates, bank fees, card issuer charges, or other fees imposed by third parties may be outside the control of [Company Name].

14. Rights Required by Applicable Law

Nothing in this Refund Policy is intended to exclude, reduce, or restrict any refund, cancellation, withdrawal, consumer-protection, or other statutory right that cannot legally be excluded or limited under applicable law.

Where applicable law provides you with a mandatory right to cancel a transaction or obtain a refund, that right will continue to apply regardless of the restrictions described in this Policy.

15. Changes to This Refund Policy

We may revise or update this Refund Policy from time to time to reflect changes to the Website, our services, operational practices, or applicable legal requirements.

Any revised version will become effective when published on the Website unless a different effective date is required by applicable law. We recommend reviewing this Policy before making purchases through the Website.

16. Contact Us

If you have questions about this Refund Policy or would like to request a refund or transaction review, please contact us:

• [Company Name]
• Email: info@artorastudios.com
• Address: [Company Address]